Posted on February 3rd, 2014 by Neil Crosby. Filed under Blog Posts.
Recently, I received an email from a user of one of the Google Apps domains that I administrate. They were having the problem that if they visited Google Books or Maps and tried to sign in with their account, they would receive an error message stating that they were not allowed to log in, as the service had no been enabled on their domain. Interesting. I didn’t remember ever turning it on for any of the other domains I administrate either.
So, I checked whether I could log in with one of my accounts on a different domain. I could. Trying with the administrator account for the problem domain though I had no luck. Searching the internet for this issue, I found nothing. Searching the Google Apps admin help pages, I found nothing. After about an hour of poking at the admin controls, I finally hit upon the answer.
So, for anyone else out there who’s having similar problems, here’s what I did:
- Log in to the Admin Control Panel
- Click the “More Controls” link (it’s at the bottom of the page).
- Choose “Other Google Services”.
- Click the “Filters” logo at the top right of the page.
- Untick “Show top featured services” (this was the magic bit that had me stumped for a long time).
- Choose services you want to turn on. For me, it was “Google Books” and “Google Maps”. There are a lot of other hidden services in there too.
- After turning on the services, you’ll receive a message saying that it might take 24 hours for the changes to propagate. They propagated pretty much immediately for me, and I was able to start using the apps straight away.
Hopefully this ends up being useful for someone else out there too, and saves them the head scratching that I had to go through.
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